Towards Agent-Mediated Knowledge Management
نویسندگان
چکیده
In this paper, we outline the relation between Knowledge Management (KM) as an application area on the one hand, and software agents as a basic technology for supporting KM on the other. We start by presenting characteristics of KM which account for some drawbacks of today’s – typically centralized – technological approaches for KM. We argue that the basic features of agents (social ability, autonomy, reand proactiveness) can alleviate several of these drawbacks. A classification schema for the description of agent-based KM systems is established, and a couple of example systems are depicted in terms of this schema. The paper concludes with questions which we think research in Agentmediated Knowledge Management (AMKM) should deal with.
منابع مشابه
Towards Trust-based Knowledge Management for Mobile Communities
Agent-mediated Knowledge Management is a promising approach to handle and maintain knowledge, especially in a distributed and mobile environment. A natural example for such an environment is a community: individuals that group together because they share the same interests. Trust is an important issue when building communities on sharing
متن کاملAn Agent-Mediated Knowledge-in-Motion Model
With millions invested in knowledge management (KM), researchers and organizations are constantly investigating how firms can best organize their KM processes to reap instrumental benefits. Yet, most KM research, apart from being fragmented, overemphasizes knowledge creation and draws little attention to key intermediaries in the KM process. The paper captures the specificity of agents as key p...
متن کاملOrganizational Learning and Knowledge Spillover in Innovation Networks: Agent-Based Approach (Extending SKIN Framework)
In knowledge-based economy, knowledge has a public good and non-rivalry nature. Firms build their own knowledge stock not only by means of internal R&D and collaboration with partners, but also by means of previously spilled over knowledge of other firms and public research laboratories (such as universities). Firms based on their absorptive capacity, and level of intra-industry and extra-indus...
متن کاملApplicability of Agent Based Systems in Customer Knowledge Management
Customers were introduced as one of the brilliant resources of knowledge for the companies and enterprises. This paper proposes to integrate the agent-mediated knowledge management and the customer knowledge management systems. This is to provide a framework to acquire the cryptic knowledge from and related to the customers and provides required knowledge for them. The abilities of agents in kn...
متن کاملAn Agent-Based Approach to Mailing List Knowledge Management
The widespread use of computers and of the internet have brought about human information overload, particularly in the areas of internet searches and email management. This has made Knowledge Management a necessity, particularly in a business context. Agent technology – with its metaphor of agent as assistant – has shown promise in the area of information overload and is therefore a good candid...
متن کامل